This training is aimed at professional development and does not replace the MYK authorization certificate required for mandatory trainings.

Supermarket Staff Training

The training aims to equip retail staff with the skills necessary to improve customer satisfaction, manage product placement, stock tracking, and sales processes effectively. It focuses on increasing efficiency in supermarkets and providing high-quality service.

1. Customer Service and Communication Skills

• Effective Communication: Interact politely, professionally, and solution-oriented with customers
• Responding to Customer Requests: Handle questions, requests, and complaints
• Positive Customer Experience: Deliver quality service and ensure satisfaction

2. Product Placement and Organization

• Shelf Arrangement: Correct placement, labeling, and visual merchandising of products
• Store Organization: Maintain order, cleanliness, and hygiene
• Product Promotion: Introduce product features and provide recommendations

3. Stock Tracking and Management

• Stock Control: Counting, monitoring, and inventory management
• Reordering: Monitor low stock and place orders
• Expiration Dates: Check product freshness and shelf life

4. Sales Techniques and Increasing Sales

• Cross-Selling and Upselling: Offer alternative products and promotions
• Persuasive Selling: Use persuasion techniques while explaining product features
• Needs Analysis: Understand customer needs and provide solutions

5. Cashier Skills and Payment Processes

• Working at the Register: Receive payments, issue receipts, and handle cash
• Credit Card and Digital Payments: Use digital payment systems
• Fast and Accurate Processing: Provide quick and customer-friendly service

6. Hygiene and Food Safety

• Store Cleanliness: Follow cleaning standards
• Food Safety: Proper storage and handling of food products
• Personal Hygiene: Maintain staff hygiene

7. Time Management and Efficiency

• Multitasking: Serve multiple customers at the same time
• Workforce and Resource Management: Allocate tasks efficiently
• Emergency Handling: Respond quickly during busy periods

8. Store Policies and Teamwork

• Store Rules: Understand store regulations and procedures
• Teamwork: Collaborate effectively with colleagues
• Communication with Management: Communicate effectively with management

9. Technology and Digital Tools

• POS Systems: Use digital systems for sales, payments, and inventory tracking
• Online Orders and Delivery: Support online sales and ordering processes
• Digital Labeling and Interaction: Use digital screens and labeling systems

10. Conflict Resolution and Crisis Management

• Customer Complaints: Manage difficult situations professionally
• Crisis Situations: Handle negative situations in-store effectively
• Emotional Intelligence: Apply emotional intelligence in stressful situations

The training is open to institutional cooperation (packages for institutions/companies) and individual applications are not accepted. The content can be revised according to the profile and needs of the institutional participants. After mutual discussions, the scope and method of training (in-person or online) are determined and relevant procedures are completed. Upon agreement, suitable dates, times, and venues for participants of your institution are coordinated with our instructors.