This training is for professional development purposes, and the certificate obtained does not replace the MYK certification for courses that require MYK certification.

1. Effective Sales Techniques

   • Sales Process: Following the correct steps from the first contact with the customer to closing the sale.
   • Needs Analysis: Identifying the customer’s needs accurately and recommending appropriate products or services.
   • Cross-Selling and Upselling: Increasing sales by suggesting additional products the customer might need along with the ones they are interested in.
   • Closing Techniques: Using effective techniques to successfully close the sale.

2. Customer Relations and Service

   • Effective Communication: Communicating with the customer in a polite, professional, and clear manner.
   • Empathy: Understanding the customer's feelings and offering appropriate solutions.
   • Customer Satisfaction: Providing post-sale service and resolving customer complaints.
   • Building Customer Loyalty: Developing a strong relationship with the customer to bring them back to the store.

3. Product Knowledge and Presentation

   • Product Features and Benefits: Explaining the features, advantages, and uses of products accurately.
   • Product Presentation: Displaying the product correctly to attract customer attention.
   • New Products and Campaigns: Informing customers about new arrivals and current promotions.

4. Store Layout and Stock Management

   • Shelf Arrangement: Organizing products in an orderly and visually appealing way.
   • Stock Tracking: Monitoring stock levels to ensure continuous product supply in the store.
   • Cleanliness and Hygiene: Keeping the store clean and organized, ensuring products are hygienic.
   • Price Labeling and Product Information: Ensuring correct pricing and labeling of products.

5. Sales Performance Monitoring

   • Sales Goals: Tracking performance and creating strategies to meet sales targets.
   • Sales Analysis: Analyzing sales data to determine which products are selling well and identifying areas for improvement.
   • Reporting: Preparing daily, weekly, and monthly sales reports to assess performance.

6. Time Management and Work Efficiency

   • Multitasking: Managing time effectively while attending to multiple customers simultaneously.
   • Efficient Work: Using time effectively to contribute to the store's operation.
   • Managing Busy Hours: Providing efficient service during peak customer traffic times.

7. Teamwork and Communication

   • Teamwork: Working harmoniously with colleagues to achieve store goals.
   • Communication with Management: Establishing effective communication with store management to support goal achievement.
   • Collaboration: Creating a productive working environment through role-sharing within the team.

8. Sales Motivation and Personal Development

   • Motivational Techniques: Using psychological techniques to ensure sales staff remain motivated.
   • Personal Development: Improving personal skills, strengthening customer relations, and maintaining professionalism.
   • Handling Challenges: Developing the ability to deal with difficult customers and obstacles in meeting sales goals.

9. Customer Complaints and Conflict Management

   • Positive Solutions: Resolving customer complaints quickly and effectively to turn dissatisfaction into satisfaction.
   • Dealing with Difficult Situations: Professionally handling negative situations and customer dissatisfaction.
   • Conflict Resolution: Resolving disputes between customers and the store in a healthy manner.

10. Technology Use and Digital Tools

    • POS Systems: Mastering digital systems used for sales transactions, payment processing, and product tracking.
    • Digital Price Tagging: Managing product labels quickly and accurately using digital tools.
    • E-Commerce Support: Supporting the store’s online sales platforms and making sales through digital tools.