The training is intended for professional development purposes and the certificate received does not replace the MYK authorization certificate required for trainings that require an MYK authorization certificate.

Service Behavior and Quality Training Program

The Service Behavior and Quality Training Program teaches service behaviors aimed at increasing customer satisfaction, delivering quality service, and understanding professionalism. Participants develop effective communication and customer-focused service skills.

1. Fundamentals of Service Behavior

• Professional service behaviors
• Understanding customer expectations
• Communication and interaction skills
• Developing a customer-focused approach

2. Quality Standards and Service Quality

• Definition and importance of service quality
• Setting quality standards
• Key points for delivering quality service
• Methods to continuously improve service quality

3. Effective Communication and Customer Relations

• Effective communication techniques
• Listening and empathy skills
• Handling negative situations
• Managing customer complaints

4. Communication with Difficult Customers

• Types of difficult customers
• Managing customer dissatisfaction
• Conflict resolution techniques
• Stress management and emotional control

5. Customer Satisfaction and Feedback

• Measuring and analyzing customer satisfaction
• Collecting and evaluating feedback
• Improving service based on customer feedback
• Building customer loyalty

6. Personal and Professional Development

• Building self-confidence
• Time management and organizational skills
• Personal responsibility and professionalism
• Continuous learning and development

The training is open to corporate collaboration (package for legal entities such as institutions/companies) and individual applications are not accepted. The training content can be replanned according to the corporate participant profile and your needs. Based on mutual discussions, the scope of the training and its method (In-Person, Online) are determined and relevant processes are completed. Upon agreement, the suitable days and times for your institution's participants and our instructors, as well as the training venue, are set.