This training is aimed at professional development, and the certificate received does not replace the MYK authorization certificate required for training where the MYK certificate is mandatory.

Airline Cabin Services Training Program

This training program provides individuals aiming to pursue a career in airline cabin services with industry-specific skills and job opportunities. Participants will gain proficiency in customer relations, representation, and high-level service skills, taking a professional step in the aviation industry.

1. Introduction to Cabin Services in Aviation

• Cabin crew duties, service philosophy, and airline service procedures.

2. Passenger Catering and Presentation Techniques

• Serving drinks and food, tray preparation, passenger preferences, and special menus.

3. International Service Rules and Protocol

• Service sequences, special passenger services, first-class and business-class rules.

4. Hygiene, Safety, and Food Storage Rules

• Hygiene rules on aircraft, food safety, packaging, and storage conditions.

5. Communication and Guest Satisfaction

• Effective communication techniques, complaint management, and solution-oriented approach in crisis situations.

6. Flight Culture and Representational Competency

• Posture, appearance, behavioral standards, and reflecting corporate culture.

7. Service Equipment and Usage Techniques

• Trolleys, catering boxes, hot and cold beverage systems, waste management.

8. Industry Compliance and Career Guidance

• Preparation for airline interviews, cabin crew standards, career tips.

(MY)

This training is open to institutional cooperation (corporate/company packages) and does not accept individual applications. The training content can be reorganized according to the corporate participant profile and needs. After mutual discussions, the scope of the training and the method of delivery (Face-to-Face, Online) will be determined and the relevant processes completed. Once an agreement is made, the suitable dates and times for the participants of your institution and our instructors will be arranged, and the training location will be determined.