The training is for professional development purposes, and the certificate obtained does not replace the MYK authorization certificate for trainings where it is required.

Introduction to Front Office Services

Provides basic information about the importance of front office management and its role in the hospitality industry.

1. Reservation and Check-in/Check-out Processes

• Reservation systems and management
• Effective management of guest check-in and check-out processes

2. Guest Relations and Communication

• Guest greeting and guidance techniques
• Managing guest requests and complaints

3. Pricing and Revenue Management

• Room pricing strategies
• Revenue management and increasing room occupancy rates

4. Front Office Technologies and Software

• Hotel reservation software and applications
• Use of hotel management systems (PMS)

5. Professional Behavior and Image

• Professional demeanor and ethical standards for front office staff
• Professional communication skills for guest satisfaction

(MY)

The training is open for institutional collaboration (corporate/legal entity packages), and individual applications are not accepted. The training content can be restructured according to the profile and needs of corporate participants. After mutual discussions, the scope and method of the training (In-person, Online) will be determined, and the relevant processes will be completed. Once an agreement is reached, the suitable days and times for your institution's participants and our instructors will be arranged, and the training location will be determined.