The training is for professional development purposes, and the certificate obtained does not replace the MYK authorization certificate for trainings where it is required.

Introduction to Front Office Services

Provides basic information about the importance of front office management and its role in the hospitality industry.

1. Reservation and Check-in/Check-out Processes

• Reservation systems and management

• Effective management of guest check-in and check-out processes

2. Guest Relations and Communication

• Guest greeting and guidance techniques

• Managing guest requests and complaints

3. Pricing and Revenue Management

• Room pricing strategies

• Revenue management and increasing room occupancy rates

4. Front Office Technologies and Software

• Hotel reservation software and applications

• Use of hotel management systems (PMS)

5. Professional Behavior and Image

• Professional demeanor and ethical standards for front office staff

• Professional communication skills for guest satisfaction

(MY)

The training is open to institutional collaborations (package for institution/company legal entities), and individual applications are not accepted. The training content can be reorganized according to your institutional participant profile and needs. As a result of mutual discussions, the scope and method of the training (face-to-face / online) are determined and the relevant processes are completed. In case of mutual agreement, the date, time, and location of the training are planned in line with the availability of your institution’s participants and our instructors.