The training is aimed at professional development, and the certificate received does not replace the MYK (National Vocational Qualifications) certification required for certain courses.

Training Objective

The Protocol and Etiquette Training aims to equip participants with the skills to build professional relationships in the business world and social environments, develop effective communication skills, and behave according to social norms. This training will help you create a respectful and effective image.

Training Content

• THE CONCEPT AND IMPORTANCE OF PROTOCOL
• What is protocol and how important is it in the business world?
• The difference between formal and informal protocols
• The role of protocol in establishing effective business relationships
• Fundamentals of international protocol rules
• PROTOCOL RULES IN THE BUSINESS WORLD
• Proper behavior at business meetings and events
• The role of protocol in one-on-one and group interactions
• Appropriate attitudes and behaviors in manager-employee relationships
• Protocol in corporate email correspondence and phone calls
• ETIQUETTE AND SOCIAL RELATIONSHIPS
• Basic etiquette rules: greeting, handshakes, dinner invitations
• Proper attire for social environments and formal events
• Time management and respect during visits and meetings
• Strengthening relationships through emotional intelligence and empathy
• DINING PROTOCOL AND INVITATION RULES
• Proper behavior at business dinners
• Table setting and etiquette during meals
• Choosing seating and protocol for seating arrangements at events
• Topics for discussion and ethical rules at business dinners
• COMMUNICATION SKILLS AND PROFESSIONAL IMAGE
• Protocol rules in verbal and written communication
• The importance of being a good listener and asking the right questions
• Creating and maintaining a professional image
• Appearance, body language, and first impressions
• PROTOCOL IN MEETINGS AND EVENTS
• Seating arrangements and hosting guests at events
• Protocol management and appropriate communication with guests
• Event planning and organization based on needs
• Showing respect and priority to distinguished guests
• INTERNATIONAL PROTOCOL RULES
• Protocol rules in different cultures
• Important considerations in international business relations
• The impact of cultural differences on two-way communication
• International protocol in business trips
• PRACTICAL APPLICATIONS AND CASE STUDIES
• Participants analyzing scenarios involving protocol and etiquette rules
• Examining protocol mistakes and correction methods through real-world examples
• Group work and interactive applications

The training is open to corporate collaboration (institution/company packages) and individual applications are not accepted. The training content can be reorganized based on the corporate participant profile and needs. After mutual discussions, the scope and method of the training (in-person, online) are determined, and the relevant processes are completed. If agreement is reached, suitable days and times for your organization's participants and our instructors will be set, and the training location will be determined.