The Protocol and Etiquette Training aims to equip participants with the skills to build professional relationships, develop effective communication abilities, and behave in accordance with social norms in both business and social settings. This training helps you create a respectful and impactful image.
The training is for professional development purposes, and the certificate obtained does not replace the MYK authorization certificate in trainings where the MYK authorization certificate is mandatory.
1. Concept of Protocol and Its Importance
- What is protocol and how important is it in the business world?
- Differences between formal and informal protocol
- The role of protocol in building effective business relationships
- Basics of international protocol rules
2. Protocol Rules in the Business World
- Proper behavior in business meetings and events
- The role of protocol in one-on-one and group relationships
- Appropriate attitudes and behaviors in manager-employee relationships
- Protocol in corporate email correspondence and phone calls
3. Etiquette and Social Relationships
- Basic etiquette rules: greetings, handshakes, dining invitations
- Appropriate attire in social and formal events
- Time management and respect during visits and meetings
- Strengthening relationships using emotional intelligence and empathy
4. Dining Protocol and Invitation Rules
- Correct behavior at business dinners
- Table settings and things to pay attention to during meals
- Seating arrangements and protocol in invitations
- Topics and ethical guidelines for business meals
5. Communication Skills and Professional Image
- Protocol rules in verbal and written communication
- The importance of being a good listener and asking the right questions
- Creating and maintaining a professional image
- Appearance, body language, and first impressions
6. Protocol in Meetings and Events
- Seating arrangements and guest reception at events
- Protocol management and appropriate communication with guests
- Planning and organizing events according to needs
- Showing respect and prioritizing distinguished guests
7. International Protocol Rules
- Protocol rules in different cultures
- Key considerations in international business relationships
- The impact of cultural differences on two-way communication
- International protocol in business travel
8. Practical Applications and Case Studies
- Analyzing protocol and etiquette scenarios with participants
- Reviewing real-world examples of protocol mistakes and corrective measures
- Group work and interactive exercises
The training program is open for corporate collaboration and individual applications are not accepted. The training content can be restructured based on the corporate participant profile and your needs. After mutual discussions, the scope and method of the training (In-person, Online) will be determined, and the relevant processes will be completed. If an agreement is reached, the suitable days and times for your organization's participants and our instructors, as well as the training location, will be finalized.