The Banquet Service Management Training Program equips participants with the management and service skills required to deliver an excellent service experience at large events and organizations. Participants learn to optimize service processes and effectively manage banquets.
The training is for professional development purposes, and the certificate obtained does not replace the MYK authorization certificate in trainings where the MYK authorization certificate is mandatory.
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Fundamentals of Banquet Service Management
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General structure and management of banquet events
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Planning and organizing service processes in banquets
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Types of service (A la carte, buffet, cocktail, etc.) and their advantages
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Importance of customer satisfaction in banquet service
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Managing Banquet Service Processes
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Organizing the service team and task distribution
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Managing equipment and materials used in banquets
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Time management and effective planning for banquets
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Importance of staff training and improving service quality
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Guest Reception and Communication in Banquets
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Greeting guests and the importance of first impressions
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Effective communication techniques and ensuring customer satisfaction
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Possible issues in banquets and their solutions
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Techniques for responding quickly and effectively to guest requests
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Quality Control and Improvement in Banquet Service
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Quality control systems in banquet service
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Strategies for improving service quality in banquets
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Post-banquet evaluation and feedback processes
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Methods used for continuous improvement in quality
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Advanced Techniques in Banquet Service
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Service techniques for special events and VIP guests
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Proper presentation and serving of food and beverages
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Creative presentation ideas and techniques for banquets
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Advanced customer relationship management
The training is open to corporate partnerships (institution/company legal entities) and individual applications are not accepted. The training content can be re-planned according to the corporate participant profile and your needs. After mutual discussions, the scope and method of the training (In-person, Online) will be determined, and the relevant processes will be completed. If an agreement is reached, suitable dates and times for your institution’s participants and our instructors will be set, along with the location of the training.