This training is for professional development purposes. The certificate obtained does not replace the MYK authorization certificate required for trainings where MYK certification is mandatory.

Banquet Service Management Training Program

This program provides the management and service skills needed to deliver excellent service experiences at large events and gatherings. Participants learn how to optimize service processes and achieve successful banquet management.

1. Fundamentals of Banquet Service Management

• Overall structure and management of banquet events
• Planning and organizing service processes for banquets
• Types of service (A la carte, buffet, cocktail, etc.) and their advantages
• The importance of customer satisfaction in banquet service

2. Managing Banquet Service Processes

• Organization and task allocation of the service team
• Management of equipment and materials used in banquets
• Time management and efficient planning for banquets
• The importance of staff training and improving service quality

3. Guest Reception and Communication at Banquets

• Welcoming guests and the importance of first impressions
• Effective communication techniques and ensuring customer satisfaction
• Potential issues during banquets and how to resolve them
• Techniques for responding quickly and effectively to guest requests

4. Quality Control and Improvement in Banquet Service

• Quality control systems in banquet service
• Strategies to enhance service quality at banquets
• Post-event evaluation and feedback processes
• Methods used for continuous quality improvement

5. Advanced Techniques in Banquet Service

• Service techniques for special events and VIP guests
• Proper presentation and serving of food and beverages
• Creative presentation ideas and techniques for banquets
• Advanced customer relationship management

The training is open for institutional collaboration (packages for corporate/institutional entities); individual applications are not accepted. The content can be restructured based on the profile and needs of institutional participants. Upon mutual agreement, the scope and method of training (In-Person, Online) are determined and the related processes are completed. Suitable days, times, and the training location are scheduled in coordination with the participants and instructors after agreement.