The training is intended for Professional Development purposes, and the certificate obtained does not replace the MYK authorization certificate for trainings where it is mandatory.

Introduction to Guest Communication

Provides basic information on the role of communication in the service industry and guest profiles and expectations.

1. Verbal and Non-verbal Communication Techniques

• Body language, eye contact, posture, and gestures

• Tone of voice and word choice

2. Effective Listening and Giving Feedback

• Active listening methods

• Empathy and correct understanding techniques

3. Complaint and Crisis Management

• Solution-oriented handling of complaints

• Methods for dealing with difficult guests

4. Cultural Differences and Communication

• Communicating effectively with different cultures

• Interacting with international guests

5. Professionalism and Image in Communication

• Using corporate language correctly

• Developing a professional posture and behavior

(MY)

The training is open to institutional collaborations (package for institution/company legal entities), and individual applications are not accepted. The training content can be reorganized according to your institutional participant profile and needs. As a result of mutual discussions, the scope and method of the training (face-to-face / online) are determined and the relevant processes are completed. In case of mutual agreement, the date, time, and location of the training are planned in line with the availability of your institution’s participants and our instructors.