The training is intended for Professional Development purposes, and the certificate obtained does not replace the MYK authorization certificate for trainings where it is mandatory.

Introduction to Guest Communication

Provides basic information on the role of communication in the service industry and guest profiles and expectations.

1. Verbal and Non-verbal Communication Techniques

• Body language, eye contact, posture, and gestures
• Tone of voice and word choice

2. Effective Listening and Giving Feedback

• Active listening methods
• Empathy and correct understanding techniques

3. Complaint and Crisis Management

• Solution-oriented handling of complaints
• Methods for dealing with difficult guests

4. Cultural Differences and Communication

• Communicating effectively with different cultures
• Interacting with international guests

5. Professionalism and Image in Communication

• Using corporate language correctly
• Developing a professional posture and behavior

(MY)

The training is open to corporate collaborations (for institutional/company packages) and individual applications are not accepted. The training content can be rearranged according to the corporate participant profile and your needs. After mutual discussions, the scope and method of the training (Face-to-Face, Online) will be determined, and the relevant processes will be completed. If an agreement is reached, the suitable days and times for your institution's participants and our instructors will be set, and the location of the training will be determined.