This training is aimed at professional development, and the certificate received does not replace the MYK authorization certificate required for training where the MYK certificate is mandatory.

Airline Cabin Services Training Program

This training program provides individuals aiming to pursue a career in airline cabin services with industry-specific skills and job opportunities. Participants will gain proficiency in customer relations, representation, and high-level service skills, taking a professional step in the aviation industry.

1. Introduction to Cabin Services in Aviation

• Cabin crew duties, service philosophy, and airline service procedures.

2. Passenger Catering and Presentation Techniques

• Serving drinks and food, tray preparation, passenger preferences, and special menus.

3. International Service Rules and Protocol

• Service sequences, special passenger services, first-class and business-class rules.

4. Hygiene, Safety, and Food Storage Rules

• Hygiene rules on aircraft, food safety, packaging, and storage conditions.

5. Communication and Guest Satisfaction

• Effective communication techniques, complaint management, and solution-oriented approach in crisis situations.

6. Flight Culture and Representational Competency

• Posture, appearance, behavioral standards, and reflecting corporate culture.

7. Service Equipment and Usage Techniques

• Trolleys, catering boxes, hot and cold beverage systems, waste management.

8. Industry Compliance and Career Guidance

• Preparation for airline interviews, cabin crew standards, career tips.

(MY)

The training is open to institutional collaborations (package for institution/company legal entities), and individual applications are not accepted. The training content can be reorganized according to your institutional participant profile and needs. As a result of mutual discussions, the scope and method of the training (face-to-face / online) are determined and the relevant processes are completed. In case of mutual agreement, the date, time, and location of the training are planned in line with the availability of your institution’s participants and our instructors.