This training provides individuals aiming for a career in airline cabin services with sectoral competence and a competitive advantage in employment. Participants take a professional step into the aviation industry by developing customer relations, representation skills, and high-level service abilities.
This program is designed for professional development purposes. The certificate obtained does not substitute for MYK authority certificates in trainings where MYK certification is mandatory.
Training Content
Introduction to Cabin Services in Aviation
Cabin crew duties, service approach, and airline service procedures.
Passenger Catering and Presentation Techniques
Beverage and meal service, tray preparation, passenger preferences, and special menus.
International Service Rules and Protocol
Service sequences, special passenger service, first class and business class rules.
Hygiene, Safety, and Food Storage Rules
In-flight hygiene standards, food safety, packaging, and storage conditions.
Communication and Guest Satisfaction
Effective communication techniques, complaint management, and solution-oriented approaches during crises.
Flight Culture and Representation Competence
Posture, appearance, behavior standards, and reflecting corporate culture.
Service Equipment and Usage Techniques
Trolleys, catering boxes, hot and cold beverage systems, waste management.
Sectoral Adaptation and Career Guidance
Preparation for airline interviews, cabin crew standards, and career tips.
(MY)
The training is open to corporate cooperation (institution/company packages), and individual applications are not accepted.
The training content can be restructured according to the profile and needs of corporate participants.
Through mutual agreement, the scope and method of the training (Face-to-Face, Online) are determined, and relevant processes are completed.
Upon agreement, the training location and schedule are set based on the availability of your organization’s participants and our instructors.