This training is intended for professional development purposes, and the certificate obtained does not replace the MYK authorization certificate required for trainings where MYK certification is mandatory.
LESSON 1: The Concept of Hospitality in Hospitals
- Basic concepts of hospitality and housekeeping services in hospitals
- Adaptation of hospitality approach to the healthcare sector
- Service quality in healthcare and patient experience
- Components of patient satisfaction
- International standards (JCI, etc.)
LESSON 2: Housekeeping and Hygiene Management
- Cleaning protocols (room, operating room, intensive care)
- Difference between disinfection and sterilization
- Waste management (medical waste)
- Infection control
LESSON 3: Patient Room Management
- Room standards and checklists
- Linen (sheets, towels) management
- Room comfort and ergonomics
- VIP patient room management
LESSON 4: Personnel Management and Training
- Job descriptions of housekeeping staff
- Shift planning
- Training and performance evaluation
- Communication and patient interaction management
LESSON 5: Support Services Management
- Food services and diet management
- Laundry services
- Technical services (maintenance-repair)
- Logistics and material management
LESSON 6: Patient Experience and Satisfaction Management
- Patient journey
- Complaint management
- Feedback systems
- Service quality measurement methods
LESSON 7: Quality, Audit and Standards
- Quality standards (JCI, Ministry of Health)
- Audit processes
- KPIs (cleanliness, satisfaction, turnaround time)
- Continuous improvement (Kaizen approach)
The training is open to corporate collaboration (institution/company legal entities as a package), and individual applications are not accepted. The training content can be redesigned according to the corporate participant profile and your needs. As a result of mutual discussions, the scope and method of the training (face-to-face or online) are determined and the relevant processes are completed. In case of agreement, suitable dates and times of your institution’s participants and our instructors, as well as the training location, are determined.