This training is intended for professional development purposes and does not replace the MYK authorization certificate required for trainings where it is mandatory.

Training Objective

The Basic Communication and Conflict Resolution Training Program aims to equip participants with effective communication skills, enabling them to resolve workplace conflicts, reduce disagreements, and establish healthy relationships.

Training Content

• Fundamentals of Communication
• Communication concepts and processes: sender, message, receiver, feedback
• Differences between verbal and non-verbal communication
• Basic principles of effective communication
• Active Listening and Empathy
• Active listening techniques: attentive listening, summarizing, feedback
• Role of empathy and empathetic communication in the workplace
• Use of emotional intelligence in communication
• Definition and Types of Conflict
• Definition of conflict and key concepts
• Types of conflict: personal, workplace, intra-group
• Constructive and destructive aspects of conflict
• Conflict Resolution Methods
• Approaches: compromise, competition, avoidance, collaboration
• Win-win approach and solution-oriented thinking
• Emotional control and stress management
• Effective negotiation and mediation techniques
• Communication Barriers and Sources of Conflict
• Language, cultural differences, and perception gaps
• Role ambiguity, management issues, resource conflicts
• Key points to consider in communication
• Communication Styles and Conflict Management
• Assertive, passive, aggressive, and passive-aggressive communication styles
• Impact of communication styles on conflict resolution
• Tips to improve conflict resolution skills
• Teamwork and Group Communication
• Internal team communication and efficient teamwork
• Resolving group conflicts and promoting collaboration
• Strategies to strengthen team spirit and communication
• Communication and Conflict Resolution Practices
• Practical exercises based on real workplace scenarios
• Demonstration of communication and conflict resolution techniques
• Individual skill assessment
• Effective Feedback and Relationship Management
• Principles of giving and receiving feedback
• Constructive feedback techniques
• Building and maintaining healthy workplace relationships
• Program Evaluation and Conclusion
• Assessment of participant learning
• Summary of methods and strategies used
• Development of personal communication strategies

The training is open to institutional collaborations (package for institution/company legal entities), and individual applications are not accepted. The training content can be reorganized according to your institutional participant profile and needs. As a result of mutual discussions, the scope and method of the training (face-to-face / online) are determined and the relevant processes are completed. In case of mutual agreement, the date, time, and location of the training are planned in line with the availability of your institution’s participants and our instructors.