The Basic Communication and Conflict Resolution Training Program aims to equip participants with effective communication skills, enabling them to resolve workplace conflicts, reduce disagreements, and build healthy relationships.
The training is for professional development purposes, and the certificate obtained does not replace the MYK authorization certificate in trainings where the MYK authorization certificate is mandatory.
- The Basics of Communication
What is communication? Key communication concepts
Communication processes: Sender, message, receiver, feedback
Verbal and non-verbal communication: Differences between verbal and non-verbal communication
Fundamental principles of effective communication
- Active Listening and Empathy
Active listening techniques: Attentive listening, summarizing, providing feedback
What is empathy and how to develop it?
The role of empathetic communication in the workplace
Using emotional intelligence in communication
- Definition and Types of Conflict
What is conflict? Definition and key concepts of conflict
Types of conflict: Personal conflicts, workplace conflicts, intra-group conflicts
The nature of conflict and the effects of unresolved conflict
Constructive and destructive aspects of conflict
- Conflict Resolution Methods
Conflict resolution approaches: Compromise, competition, avoidance, collaboration
Win-win approach and solution-focused thinking
Emotional control in conflict: Stress management and staying calm
Conflict resolution strategies: Effective negotiation and mediation techniques
- Communication Barriers and Sources of Conflict
Communication barriers: Language, cultural differences, perception differences
Sources of conflict: Role ambiguity, management issues, resource conflicts
Overcoming communication challenges and barriers
Key considerations for preventing conflict through communication
- Communication Styles and Conflict Management
Communication styles: Assertive, passive, aggressive, passive-aggressive
Assertive communication and its use in conflict resolution
The impact of communication styles on conflict resolution
Practical tips for developing conflict resolution skills
- Teamwork and Group Communication
Intra-team communication: The fundamentals of effective team communication
The impact of conflict on team dynamics
Resolving group conflicts and fostering collaboration
Strategies for building team spirit and strengthening communication
- Communication and Conflict Resolution Applications
Conflict resolution practices using real workplace scenarios
Practical exercises to enhance communication skills
Demonstration of conflict resolution techniques with real-time examples
Evaluation of participants' individual communication and conflict resolution skills
- Effective Feedback and Relationship Management in Communication
Fundamentals of giving and receiving feedback
Techniques for providing constructive feedback
Building and maintaining healthy relationships through communication
How to manage workplace relationships before they turn into conflicts
- Program Evaluation and Conclusion
Participants evaluate the skills they have learned
Summary of methods and strategies used in the training
Areas for post-training development and creation of personal communication strategies.
The training is open to corporate collaborations, and individual applications are not accepted. The training content can be re-planned based on the corporate participant profile and your specific needs. Following mutual discussions, the scope and method of the training (In-person, Online) will be determined, and the related processes will be completed. If an agreement is reached, the suitable dates and times for your institution's participants and our instructors, as well as the location of the training, will be determined.