The Retail Staff Training program aims to develop the professional skills of individuals working in the retail sector. This training provides knowledge and competence in important areas such as proper product placement, customer relationship management, sales techniques, and inventory control. The Retail Staff Training program equips employees with essential skills that enable them to be more effective in sales processes, enhancing store efficiency and raising customer satisfaction to the highest level.
The training is for Professional Development purposes, and the certificate received does not replace the MYK authorization certificate in courses where the MYK certificate is required.
- Product Placement and Arrangement
Proper placement of products Visual merchandising and shelf arrangement techniques Display methods that attract customer attention
- Stock Management and Tracking
Regular stock control and replenishment Inventory management and material needs analysis Checking expiration dates and product freshness
- Customer Relations and Services
Understanding customer needs and offering appropriate products Creating a positive customer experience Effectively handling customer complaints and feedback
- Sales Techniques
Sales-boosting strategies Effectively presenting product features and benefits to customers Cross-selling and upselling techniques
- Store Layout and Cleanliness
Maintaining hygiene and order within the store Ensuring organization in high-traffic areas Ensuring customer safety and maintaining store order
- Communication and Teamwork
Effective communication techniques and building proper relationships with customers Coordinating and working together with colleagues and management Task sharing and collaboration within the team
- Sales Reporting and Analysis
Tracking and reporting sales data Product sales performance analysis Strategies for achieving sales goals
The training is open to corporate cooperation, and individual applications are not accepted. The training content can be re-planned according to the corporate participant profile and your needs. After mutual discussions, the scope of the training and the method of delivery (Face-to-Face, Online) are determined, and the relevant processes are completed. In case of agreement, the suitable days and times for both your organization's participants and our instructors, as well as the location of the training, are determined.