This training is designed for professional development, and the obtained certificate does not substitute the MYK certification in mandatory MYK-certified training programs.

1. Customer Service and Communication Skills

   • Effective Communication: Establishing polite, professional, and solution-focused communication with customers.
   • Responding to Customer Requests: Techniques for addressing customer questions, requests, and complaints.
   • Positive Customer Experience: Providing quality service to ensure customer satisfaction.

2. Product Placement and Organization

   • Shelf Arrangement: Correct placement of products, labeling, and visual organization.
   • Store Organization: Maintaining store order, cleanliness, and hygiene.
   • Product Promotion: Introducing product features to customers and making recommendations.

3. Stock Tracking and Management

   • Stock Control: Counting, checking, and inventory management of products.
   • Reordering: Tracking low-stock items and placing new orders.
   • Expiration Dates: Monitoring product expiration dates and ensuring product rotation on shelves.

4. Sales Techniques and Increasing Sales

   • Cross-Selling and Upselling: Increasing sales by offering alternative products and promotions to customers.
   • Persuasive Sales: Using persuasion techniques while explaining product features to customers.
   • Needs Analysis: Understanding customer needs and offering suitable solutions.

5. Cashiering and Payment Transactions

   • Working at the Cash Register: Handling payments, issuing receipts, processing exchanges, and managing cash.
   • Credit Card and Digital Payments: Using digital payment systems.
   • Fast and Accurate Transactions: Conducting quick, accurate, and customer-friendly transactions at the register.

6. Hygiene and Food Safety

   • Store Cleaning: Adhering to cleaning standards and ensuring product hygiene in the store.
   • Food Safety: Following health guidelines for storing, handling, and presenting food products.
   • Personal Hygiene: Ensuring staff personal hygiene and adhering to cleanliness protocols.

7. Time Management and Efficiency

   • Multitasking: Efficient time management while serving multiple customers at once.
   • Workforce and Resource Management: Distributing workload appropriately and ensuring store efficiency.
   • Crisis Management: Responding quickly to customer demands during busy hours without disrupting service.

8. Store Policies and Teamwork

   • Business Rules: Understanding and adhering to store rules and procedures.
   • Teamwork: Collaborating harmoniously with colleagues, sharing tasks, and offering support.
   • Communication with Management: Ensuring effective communication with management to maintain store order.

9. Technology and Digital Tools

   • POS Systems: Mastery of digital systems used for sales, payments, and inventory tracking.
   • Online Orders and Delivery: Supporting online sales and order processes, ensuring correct delivery.
   • Digital Labeling and Interaction: Using digital screens and labeling systems to improve store organization.

10. Conflict Resolution and Crisis Management

• Customer Complaints: Professionally handling difficult situations and customer complaints.
• Crisis Situations: Managing negative situations within the store effectively.
• Emotional Intelligence: Using emotional intelligence to handle stressful and difficult situations.