The training is for Professional Development purposes and the certificate obtained does not replace the MYK authorization certificate for trainings where it is mandatory.

Introduction to Housekeeping

Provides basic information on the role of housekeeping and its importance within the hotel, hotel types, and the differences in room arrangements.

1. Room Cleaning and Arrangement

• Bed-making techniques, curtain and carpet care

• Room cleaning procedures and hygiene standards

2. Hygiene and Cleaning Products

• Use and safety of cleaning products

• Hygiene regulations, protection from germs and viruses

3. Guest Room Management

• Organization and maintenance of guest room items

• Room inspection and reporting

4. Hotel Communication and Teamwork

• Collaboration of housekeeping staff with other hotel departments

• Quick solutions to guest requests and complaints

5. Professional Behavior and Posture

• Communication skills and customer satisfaction

• Personal hygiene, appearance, and professionalism

(MY)

The training is open to institutional collaborations (package for institution/company legal entities), and individual applications are not accepted. The training content can be reorganized according to your institutional participant profile and needs. As a result of mutual discussions, the scope and method of the training (face-to-face / online) are determined and the relevant processes are completed. In case of mutual agreement, the date, time, and location of the training are planned in line with the availability of your institution’s participants and our instructors.