The training is aimed at professional development, and the certificate obtained does not replace the MYK (Vocational Qualification) certificate in training where MYK certification is mandatory.

Introduction to Room Division Management

This course provides basic knowledge about the role of the room division in hotels and the management structures involved.

1. Reservation and Room Assignment

• Reservation processes and systems

• Room assignment and room types

• Overbooking management

2. Guest Relations and Room Division

• Handling and resolving guest requests

• Guest room maintenance and organization

• Room cleaning and hygiene standards

3. Room Inspection and Performance Management

• Room inspection processes and quality control

• Performance evaluation and reporting

• Cost control and efficiency

4. Room Division Personnel Management

• Staff planning and division of tasks

• Team management and motivation

• Training and development programs

5. Technological Systems and Software

• Room management software and applications

• Hotel automation systems

• Reporting and analysis software

(MY)

The training is open to institutional collaborations (package for institution/company legal entities), and individual applications are not accepted. The training content can be reorganized according to your institutional participant profile and needs. As a result of mutual discussions, the scope and method of the training (face-to-face / online) are determined and the relevant processes are completed. In case of mutual agreement, the date, time, and location of the training are planned in line with the availability of your institution’s participants and our instructors.