The training is intended for professional development, and the certificate obtained does not replace the MYK authorization certificate required for certain trainings.

Introduction to Host and Hostess Roles

This section provides information on the definition, duties, and importance of hosts and hostesses in the hospitality industry.

1. Guest Reception Techniques

• First impressions and effective reception
• Quickly identifying guest needs
• Basic tips for a polite and courteous reception

2. Communication Skills and Persuasion Techniques

• Effective communication skills
• Proper and courteous communication with guests
• Problem-solving and handling guest complaints

3. Knowledge and Assistance for Hotel Services

• Providing information about hotel services
• Guiding and directing guests
• Effectively fulfilling guest requests

4. Professionalism and Behavior Standards

• Dress, posture, and body language
• Professional behavior standards
• Ethics and guest-centered service approach

5. Coping with Challenging Situations

• Managing stressful situations
• Crisis management and emergency situations
• Strategies for ensuring guest satisfaction

(MY)

The training is open to institutional cooperation (available in packages for institutions/companies) and does not accept individual applications. The training content can be re-planned according to the profile of institutional participants and their needs. After mutual discussions, the scope of the training and the method (Face-to-Face, Online) will be determined, and the relevant processes will be completed. Once an agreement is reached, the suitable days and times for your institution's participants and our instructors will be arranged, and the training location will be set.