The training is intended for professional development, and the certificate obtained does not replace the MYK authorization certificate required for certain trainings.

Introduction to Host and Hostess Roles

This section provides information on the definition, duties, and importance of hosts and hostesses in the hospitality industry.

1. Guest Reception Techniques

• First impressions and effective reception

• Quickly identifying guest needs

• Basic tips for a polite and courteous reception

2. Communication Skills and Persuasion Techniques

• Effective communication skills

• Proper and courteous communication with guests

• Problem-solving and handling guest complaints

3. Knowledge and Assistance for Hotel Services

• Providing information about hotel services

• Guiding and directing guests

• Effectively fulfilling guest requests

4. Professionalism and Behavior Standards

• Dress, posture, and body language

• Professional behavior standards

• Ethics and guest-centered service approach

5. Coping with Challenging Situations

• Managing stressful situations

• Crisis management and emergency situations

• Strategies for ensuring guest satisfaction

(MY)

The training is open to institutional collaborations (package for institution/company legal entities), and individual applications are not accepted. The training content can be reorganized according to your institutional participant profile and needs. As a result of mutual discussions, the scope and method of the training (face-to-face / online) are determined and the relevant processes are completed. In case of mutual agreement, the date, time, and location of the training are planned in line with the availability of your institution’s participants and our instructors.