MODULE 1 — What Is Competency, and What Is It Not?
Theoretical foundation: McClelland, the Spencer & Spencer iceberg model, and Boyatzis’s competency approach.
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Distinguishing among competency, skill, knowledge, behavior, and potential
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Core, leadership, and functional competencies
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Why competency dictionaries remain unused
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Grade-specific behavioral differences
Exercise / Workshop: The problem-solving competency is rewritten for specialist, manager, and director levels. Module output: Draft of grade-based competency differentiation.
MODULE 2 — Linking Job Descriptions, Competencies, and Performance
Theoretical foundation: Integration of job analysis, job design, and performance outputs.
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Job description–competency–KPI linkage
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Job family and grade structure
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Linking competencies to performance and development processes
Exercise / Workshop: A job description, KPI, and competency linkage is established for one position. Module output: Integrated job description and competency matrix.
MODULE 3 — Developing a Competency Dictionary and Behavioral Indicators
Theoretical foundation: The BEI approach and principles for writing behavioral indicators.
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What is a behavioral indicator?
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Examples of effective and ineffective indicators
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Three- and four-level scales
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Converting abstract statements into observable behaviors
Exercise / Workshop: Three-level indicators are written for problem-solving, collaboration, and results orientation. Module output: Mini competency dictionary.
MODULE 4 — Competency Assessment and Gap Analysis
Theoretical foundation: Self-assessment, manager assessment, 180/360-degree assessment, and calibration.
Exercise / Workshop: A competency gap analysis is conducted using a sample dataset. Module output: Gap analysis and development priority list.
MODULE 5 — From Competencies to a Learning and Development System
Theoretical foundation: The 70-20-10 model, Kirkpatrick, and the training ROI approach.
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Transitioning from request-based training to data-driven development
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The relationship among competency gaps, training needs, and development plans
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On-the-job learning, mentoring, and rotation
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Measuring training effectiveness
Exercise / Workshop: A development intervention is designed for a competency gap. Module output: Competency-based training needs analysis.
MODULE 6 — Career Architecture and Job Families
Theoretical foundation: Literature on career architecture, job families, and level design.
Exercise / Workshop: A four-level career matrix is created for a sample job family. Module output: Job family and career level matrix.
Theoretical foundation: 9-Box Grid, succession planning, and HiPo literature.
Exercise / Workshop: Eight employee profiles are placed in the 9-Box, and an action plan is prepared. Module output: 9-Box matrix and succession plan.
Theoretical foundation: Skills-based organization, talent marketplace, and future skills approaches.
Exercise / Workshop: Ten critical future skills are identified for the organization. Module output: Initial skill taxonomy draft.