This training program helps hosts and hostesses who provide the highest level of service to hotel guests improve their professional skills. Participants learn effective guest greeting, polite service, and communication techniques.
The training is for professional development purposes, and the certificate obtained does not replace the MYK authorization certificate in trainings where the MYK authorization certificate is mandatory.
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Introduction to Host and Hostess Roles
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Definition and duties of hosts and hostesses
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Role and importance in hospitality
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Professional behavior and attitude
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Guest Greeting Techniques
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First impression and effective greeting
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Quickly identifying guest needs
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Key tips for a polite and friendly greeting
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Communication Skills and Persuasion Techniques
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Effective communication skills
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Correct and polite communication with guests
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Problem solving and handling guest complaints
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Knowledge of Hotel Services and Assistance
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Providing information about hotel services
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Guiding and directing guests
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Effectively fulfilling guest requests
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Professionalism and Behavioral Standards
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Dress code, posture, and body language
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Professional behavior standards
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Ethics and guest-focused service mentality
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Dealing with Challenging Situations
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Handling stressful situations
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Crisis management and emergency situations
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Strategies for ensuring guest satisfaction
The training is open to corporate partnerships (institution/company legal entities) and individual applications are not accepted. The training content can be re-planned according to the corporate participant profile and your needs. After mutual discussions, the scope and method of the training (In-person, Online) will be determined, and the relevant processes will be completed. If an agreement is reached, suitable dates and times for your institution’s participants and our instructors will be set, along with the location of the training.