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Social Media and Digital Brand Management Training

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Eğitim yöntemi
Uzaktan
Module 6: Service Marketing, Customer Experience, and Event Journey

Eğitim Programı

Academic Academic / Professional Focus Connection to Courses / Work Areas Role in the Program
Prof. Dr. Çağatan Taşkın Marketing, strategic marketing, brand management, service marketing, digital marketing, marketing research Directly related to courses such as Brand Management, Digital Marketing, Marketing Strategies, Marketing Management, Service Marketing, and Marketing Research. Brand positioning in congress/events, corporate digital communication strategy, value proposition for academic audiences
Dr. Nebi Seren Computer technologies, big data, sentiment analysis, brand personality, data-driven digital evaluation, AI-supported methods PhD thesis focuses on consumer sentiment analysis to define brand personality. Integrates social sciences with engineering/technology fields. Social media visibility logic, competitor visibility assessment for training purposes, audience data, brand personality, AI-supported content creation
Dr. Fatih Bilici Marketing, strategic marketing, brand management, service marketing, advertising, digital communication, consumer behavior, augmented reality, AI-supported ad analysis Master’s on augmented reality and QR code technologies; PhD on planned product aging perception on purchasing decisions. Academic studies and experience focus on consumer behavior/psychology and advertising. Congress social media, content strategy, visual storytelling, communication for university academics, service marketing, event journey
Dr. İsmail Çakmak Marketing, management, customer relations, consumer behavior, service marketing, personal selling, sales management, online ad perception Related to courses: Customer Relations Management, Consumer Behavior, Marketing Principles, Service Marketing, Personal Selling Techniques, Sales Management. Online reputation, customer relations, sponsor/participant communication, ad perception, building trust on digital channels

Eğitim Hakkında

📞Contact:  0850 840 85 43📧 E-Mail: usem@uludag.edu.tr

This training is for professional development purposes and the certificate obtained does not replace the MYK authorization certificate in trainings where MYK authorization is required.

Purpose of the Training

This training is designed to help transform social media management into a more professional, sustainable, and academically suitable communication structure. The program does not include consulting, account management, data analysis report generation, practical workshops, or social media account auditing. Concepts, methods, and example approaches that can be used in these areas will be explained.

Expected Learning Outcomes

  • Understand brand positioning logic in the congress and event sector.
  • Recognize social media language, content themes, and trust elements for university academics.
  • Understand the expectations of target audiences focused on medicine, academia, and corporate events.
  • Interpret social media visibility in terms of followers, shares, engagement, comments, and platform behavior.
  • Learn corporate language, accuracy, ethics, and visual narrative limits in AI-supported content creation.
  • Understand how event photography, digital stage design, and visual content contribute to brand storytelling.
  • Relate service marketing, customer experience, and event journey concepts to congress social media.
  • Evaluate social media communication in terms of online reputation, customer relations, and advertising perception.

Training Content Map

Module Course Title Instructor Main Topics Duration
1 Brand Positioning in the Congress and Event Sector Prof. Dr. Çağatan Taşkın + Dr. Fatih Bilici Congress brand, academic trust, brand promise, tourism vs. congress distinction, value proposition in scientific events, brand language 3 hours
2 Congress Social Media for University Academics Dr. Fatih Bilici + Dr. İsmail Çakmak Academic audience, social media expectations of academics, scientific reputation, congress participation motivation, content tone, LinkedIn and Instagram language 2 hours
3 Social Media Visibility, Audience Data, and Digital Literacy Dr. Nebi Seren + Dr. İsmail Çakmak Reading followers/shares/engagement, competitor visibility assessment for educational purposes, public data signals, symposium area opportunities 3 hours
4 AI-Supported Content Creation and Visual Storytelling Dr. Nebi Seren + Dr. Fatih Bilici AI-generated content ideas, announcements, speaker introductions, narrative creation from photo/video archives, prompt logic, accuracy and ethics limits 4 hours
5 Congress Content Strategy and Platform-Specific Content Language Dr. Nebi Seren + Dr. İsmail Çakmak Content pillars, pre/during/post-event content, academic success stories, sponsor visibility, reels, carousel, LinkedIn post structure 3 hours
6 Service Marketing, Customer Experience, and Event Journey Prof. Dr. Çağatan Taşkın + Dr. Fatih Bilici Congress service experience, touchpoints, participant-speaker-sponsor experience, service quality, social media experience sharing 2 hours
7 Online Reputation, Customer Relations, and Advertising Perception Prof. Dr. Çağatan Taşkın + Dr. İsmail Çakmak CRM perspective, comment/message management, trust-building, ad fatigue, avoiding intrusive content, sponsor/participant relations, online reputation language 2 hours
8 Digital Advertising Logic and Basic Structure of Congress Campaigns Dr. Fatih Bilici + Dr. İsmail Çakmak Organic vs. paid reach, Meta and LinkedIn ad logic, target audience selection, registration and awareness campaigns, ad copy and visuals 2 hours

Lesson Contents and Topics

Module 1: Brand Positioning in the Congress and Event Sector

  • Basic logic of brand positioning in congress and event sector
  • Brand architecture and digital identity
  • Trust, reputation, expertise, and professionalism perception in scientific events
  • Meaning of congress brand for university academics
  • Brand promise creation in medical congresses and academic symposiums
  • Reading competitor visibility strategically for training purposes
  • Corporate language differences in national and international congresses
  • Sustainable social media identity for congress brand

Module 2: Congress Social Media for University Academics

  • Which types of congress content attract university academics on social media?
  • How trust and quality perception form in academic target audience
  • Balancing scientific rigor and engagement in congress announcements
  • Differences in LinkedIn, Instagram, and web announcement language for academics
  • Content for congress chair, organizing committee, invited speakers, and call for papers
  • Social media elements enhancing participation motivation
  • Using scientific program, keynote speakers, accreditation/indexing, and location info in communication
  • Visual simplicity, text clarity, and trust-building design for academic audiences

Module 3: Social Media Visibility, Audience Data, and Digital Literacy

  • How to interpret social media visibility?
  • Meaning and limitations of followers, shares, and engagement rate
  • Competitor congress companies’ digital visibility assessment for training purposes
  • Monitoring public demand signals in medical congresses and symposium areas
  • Introduction to audience data, platform data, and web analytics
  • Brand personality, sentiment analysis, and comment data interpretation
  • Reading digital traces in tourism and congress sectors
  • Data-driven perspective for regional service opportunities and online service communication

Module 4: AI-Supported Content Creation and Visual Storytelling

  • Generating congress social media content ideas with AI
  • Logic for announcements, speaker introduction, call for papers, and post-event thank-you texts
  • Writing prompts: target audience, tone, platform, length, purpose
  • Accuracy and source control in producing text for academic audience
  • Creating brand story from event photos, stage design, and short videos
  • Composition, emphasis, corporate colors, text density, readability in visual content
  • Copyright, privacy, ethics, and corporate reputation risks in AI usage
  • Human touch: transforming AI output into professional congress language
  • How AI should NOT be used

Recommended Training Duration and Format

Standard recommended format: 3 days / total 21 hours of face-to-face training. An intensive version can be prepared depending on the institution's time constraints. However, for proper transfer of academic audience, social media strategy, AI, and service experience topics, the 3-day format is recommended.

The training is open to institutional collaborations (package for institution/company legal entities), and individual applications are not accepted. The training content can be reorganized according to your institutional participant profile and needs. As a result of mutual discussions, the scope and method of the training (face-to-face / online) are determined and the relevant processes are completed. In case of mutual agreement, the date, time, and location of the training are planned in line with the availability of your institution’s participants and our instructors.

Katılım Kuralları

Creating content pillars in congress social media

Pre-event content

announcement, call, program, speakers, last call

During-event content

real-time visibility, story language, stage and participant experience

Post-event content

thank-you, summary video, success numbers, photo selection

Sponsor visibility and corporate stakeholder communication

Professional success story language for LinkedIn

Visual flow, reels, and carousel logic for Instagram

Content consistency between website and social media

Characteristics of congress and event sector from service marketing perspective

Customer experience, event journey concepts, and bad examples

Pre-event touchpoints

announcement, registration, information, transport, accommodation

During-event touchpoints

reception, flow, stage, technical support, photography, media management

Post-event touchpoints

thanks, certificate, photo sharing, satisfaction, repeat collaboration

Differentiating speaker, participant, sponsor, and organizing committee experiences

Service quality perception reflected in social media content

Building trust and repeat preference through experience sharing

Online reputation management and trustworthy social media language

Customer relations perspective in congress and event sector

Digital communication with sponsors, participants, speakers, and organizing committee

Professional principles for comment and message management

Communication tone in negative feedback, delays, registration issues, dissatisfaction

Ad perception, ad fatigue, and avoiding disturbing content

References, thank-you messages, social proof elements

Customer relations language supporting corporate trust

Difference between organic and paid reach

Awareness, traffic, and registration goals in congress announcements

Basic logic of Meta, LinkedIn, and Google ads

Ad copy and visual language for academic audience

Advertising approach for sponsor visibility

Audience selection, retargeting, and ad frequency concepts

Key metrics in ad performance

reach, clicks, engagement, registration intention

Trust, clarity, and professionalism in ad messaging

Module 7: Online Reputation, Customer Relations, and Advertising Perception

Module 8: Digital Advertising Logic and Basic Structure of Congress Campaigns

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