The training is for professional development purposes, and the certificate obtained does not replace the MYK authorization certificate in trainings where the MYK authorization certificate is mandatory.

• Fundamentals of Service Behavior:

  • Professional service behaviors

  • Understanding customer expectations

  • Communication and interaction skills

  • Developing a customer-focused approach

• Quality Standards and Service Quality:

  • Defining service quality and its importance

  • Establishing quality standards

  • Key points for delivering quality service

  • Continuous improvement of service quality

• Effective Communication and Customer Relations:

  • Effective communication techniques

  • Listening and empathy skills

  • Handling negative situations

  • Managing customer complaints

• Dealing with Difficult Customers:

  • Difficult customer types

  • Managing customer dissatisfaction

  • Conflict resolution techniques

  • Stress management and emotional control

• Customer Satisfaction and Feedback:

  • Measuring and analyzing customer satisfaction

  • Collecting and evaluating feedback

  • Improving service through customer feedback

  • Building customer loyalty

• Personal and Professional Development:

  • Building self-confidence

  • Time management and organizational skills

  • Personal responsibility and professionalism

  • Continuous learning and growth