This program equips professionals in hospitality and service sectors with communication skills to enhance guest satisfaction. Topics include body language, active listening, conflict resolution, and complaint handling.
The training is for professional development purposes, and the certificate obtained does not replace the MYK authorization certificate in trainings where the MYK authorization certificate is mandatory.
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Introduction to Guest Communication
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Verbal and Nonverbal Communication
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Body language, eye contact, posture, gestures
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Tone of voice and word choice
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Effective Listening and Feedback
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Complaint and Crisis Management
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Cultural Differences and Communication
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Professionalism and Image in Communication
The training is open to corporate partnerships (institution/company legal entities) and individual applications are not accepted. The training content can be re-planned according to the corporate participant profile and your needs. After mutual discussions, the scope and method of the training (In-person, Online) will be determined, and the relevant processes will be completed. If an agreement is reached, suitable dates and times for your institution’s participants and our instructors will be set, along with the location of the training.